Your Next Chapter - discovery call

Cancellation Policy

Cancellation and Rescheduling Appointments Appointments will usually be selected by you from the electronic scheduler. 48 hours working hours’ notice should be given to reschedule or cancel a session (i.e. Monday to Friday, so cancellation for a 10am Monday appointment must be notified by 10am on Thursday the previous week.) Without this notice period you will forfeit your session. You agree to turn up on time at the designated time - late arrival will not result in additional time. Confidentiality Joanna is committed to keeping all contacts, information and records confidential in line with GDPR. From time to time, anonymous information may be shared with other coaches for supervision, training and feedback purposes. Occasionally Joanna will ask me to confirm our coaching hours with the International Coaching Federation in order to confirm meeting their standards. Joanna will contact me in this case to ask express consent. The exceptions to our confidentiality agreement include being if you appear to be a danger to yourself or others. Sometimes Joanna may request to use of your coaching experience as teaching examples. This will always be done with my express and written consent, and will also be presented anonymously i.e. with name changes and details changed in order to protect my privacy. Proceeding with this booking is taken as your consent to the above terms and conditions.