60 minute coaching session - prepaid
Cancellation Policy
Cancellation and Rescheduling Appointments Appointments will usually be selected by you from the electronic scheduler. For ZOOM coaching: 48 hours working hours’ notice should be given to reschedule or cancel a session (i.e. Monday to Friday, so cancellation for a 10am Monday appointment must be notified by 10am on Thursday the previous week) should I need to cancel or change my appointment. Without this notice period you will forfeit your session and full fee for that time. You agree to turn up on time at the designated time - late arrival will not result in additional time. For EQUUS coaching: 7 full days’ notice is required (due to the costs of hiring horses and equestrian facilities) to reschedule or cancel the appointment. If less than this notice period is given you will forfeit 50% of the fee. If less than 48 hours notice is given the full fee will be charged. The exception to this is if I am unsatisfied within 14 days of signing this agreement I may request a full refund (minus any fees charged by Stripe, Paypal or other payment providing service – documentation can be provided if needed). Confidentiality Joanna is committed to keeping all contacts, information and records confidential in line with GDPR. From time to time, anonymous information may be shared with other coaches for supervision, training and feedback purposes. Occasionally Joanna will ask me to confirm our coaching hours with the International Coaching Federation in order to confirm meeting their standards. Joanna will contact me in this case to ask express consent. The exceptions to our confidentiality agreement include being if you appear to be a danger to yourself or others. Sometimes Joanna may request to use of your coaching experience as teaching examples. This will always be done with my express and written consent, and will also be presented anonymously i.e. with name changes and details changed in order to protect my privacy. Proceeding with this booking is taken as your consent to the above terms and conditions.